Terms of Service

Welcome to Keystone Document Discovery. These Terms of Service (“Terms”) govern your use of our services, including the copying and scanning of trial exhibit binders, eDiscovery services, and other related services. By using our services, you agree to these Terms. Please read them carefully.

1. Services Provided

• Copying and Scanning Services: High-quality copying and scanning of legal documents, trial exhibit binders, and related materials.
• eDiscovery Services: Comprehensive eDiscovery solutions, including the collection, processing, review, and production of electronically stored information (ESI) for legal proceedings.
• Delivery of Digital Copies: Digital files can be delivered via secure means or on physical media such as USB flash drives, hard drives, or DVDs.
• Optional Encryption: Encryption services for secure handling and transfer of data upon request.

2. Data Handling and Retention

• Data Deletion: We are committed to protecting your data. All customer data, including digital files, scanned copies, and eDiscovery materials, will be securely deleted from our systems within 30 days after the delivery of your order, unless you request otherwise. This deletion ensures your privacy and data security.
• Customer Requests: If you require us to retain your data for a longer period, please notify us in writing before the 30-day period elapses. We will comply with such requests according to your instructions and applicable legal requirements.

3. eDiscovery Services

• Scope of eDiscovery: Our eDiscovery services include the identification, preservation, collection, processing, review, and production of ESI. We work closely with you to ensure that the eDiscovery process is thorough, compliant with legal standards, and tailored to your specific needs.
• Data Processing: During the eDiscovery process, we may process large volumes of data, including emails, documents, databases, and other electronic files. You acknowledge that the accuracy of the data processed is contingent on the quality and completeness of the data you provide.
• Confidentiality: We understand the sensitive nature of eDiscovery materials. All data processed during the eDiscovery process is handled with the highest level of confidentiality and security. Access to your data is restricted to authorized personnel who are bound by strict confidentiality agreements.
• Data Security: We implement industry-standard security measures to protect your data during the eDiscovery process. However, you acknowledge that no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
• Litigation Holds: If you require a litigation hold, please inform us immediately. We will take all necessary steps to preserve the relevant data. You are responsible for ensuring that we are aware of any legal obligations related to data preservation.

4. Delivery Options

• Digital Delivery: Files can be delivered electronically through secure file transfer methods.
• Physical Media Delivery: Upon request, we can deliver your data on a USB flash drive, hard drive, or DVD. Additional charges may apply for these physical media, and you will be informed of the costs beforehand.
• Encryption: You may request that your data be encrypted before delivery. We offer industry-standard encryption to ensure that your information remains secure during transfer.

5. Customer Responsibilities

• Provide Accurate Information: Ensure that all information and data you provide to us is accurate and complete to the best of your knowledge.
• Compliance: Comply with all applicable laws and regulations related to the materials you submit for copying, scanning, and eDiscovery services.
• Legal Compliance: We assume no responsibility for compliance with any court rules, regulations, or specific client jurisdictional requirements. Clients are responsible for ensuring their own adherence to all applicable legal standards.
• Price Quote: Unless you specifically request a written price quote, we will assume that no written quote is required and may proceed with your order without providing one.
• Project Cancellation: Once we begin your project, you will be charged for the full scope of work, even if the job is canceled mid-process, such as in the event of a case settlement.
• Payment: Pay all fees and charges associated with your order as detailed in the invoice provided to you.

6. Limitation of Liability

• Service Accuracy: While we strive to provide accurate and high-quality services, Keystone Document Discovery does not guarantee that the services will be error-free. In the event of an error, our liability is limited to re-performing the service or refunding the cost of the service, at our discretion.
• Data Security: We take reasonable measures to protect your data; however, we cannot guarantee the absolute security of electronic data during transmission or storage. Keystone Document Discovery is not liable for any loss, unauthorized access, or misuse of data during or after the service process.

7. Confidentiality

We understand the sensitive nature of the documents and data you provide. Keystone Document Discovery maintains strict confidentiality practices to ensure that your information is handled with the highest level of security and privacy. All employees and third-party service providers who may have access to your data are bound by confidentiality agreements.

8. Termination

Keystone Document Discovery reserves the right to terminate or suspend services to any customer who violates these Terms or engages in activities that are unlawful or detrimental to our company or other customers.

9. Invoicing Policy

Upon completion of your project, Keystone Document Discovery will promptly deliver its invoice(s) by email to the ordering party, the appropriate accounts payable representative or department, or both.
Any questions, errors, or discrepancies concerning an invoice must be submitted in writing by email to Fred Akhavan at [email protected] within two (2) business days of receipt of the invoice. For C.O.D. invoices, any questions, errors, or discrepancies must be submitted by email to Fred Akhavan on the same business day the invoice is received.
If Keystone Document Discovery does not receive written notice of a discrepancy within the applicable time period stated above, the services will be deemed completed and accepted, the invoice will be deemed accurate and approved, and the ordering party agrees to the payment terms and conditions set forth below.
The ordering party acknowledges that the services described on the invoice were authorized and performed. Unless a discrepancy is reported within the applicable time period stated above, the work and invoice amount will be deemed reviewed, accepted, and approved as correct.
If Keystone Document Discovery is required to take legal action or engage collection services to recover any past-due amount, the ordering party agrees to pay all reasonable costs of collection, including court costs and attorneys’ fees, to the extent permitted by law.
Past-due balances will accrue interest at the maximum lawful rate permitted under California law until paid in full.

10. PAYMENT RESPONSIBILITY - ABSOLUTE AND UNCONDITIONAL OBLIGATION

The ordering party, including any law firm, attorney, company, or individual authorizing or placing an order with Keystone Document Discovery (“Keystone”), shall be directly and fully responsible for the timely payment of all invoices, charges, and services rendered. This payment obligation is absolute, unconditional, and independent of the outcome of any litigation, arbitration, settlement, trial, or other legal proceeding. Under no circumstances shall the ordering party's obligation to pay Keystone be contingent upon winning a case, obtaining a favorable judgment or settlement, collecting funds from its client, or receiving payment, reimbursement, or approval from any client, insurer, opposing party, or other third party.
The ordering party expressly acknowledges and agrees that any refusal, failure, or delay in payment by its client or any third party, any adverse case outcome, dismissal, settlement, withdrawal, termination of representation, or dispute between the ordering party and its client shall NOT excuse, reduce, postpone, or otherwise affect the ordering party's obligation to pay Keystone in full by the applicable invoice due date. Keystone shall not be required to seek payment from any client or third party before pursuing collection directly against the ordering party. All undisputed amounts shall remain immediately enforceable when due, regardless of any unrelated dispute or the financial circumstances of the ordering party or its client.

11. Changes to the Terms

We may update these Terms from time to time. Any changes will be posted on this page, and your continued use of our services after such changes will constitute your acceptance of the new Terms.

12. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Keystone Document Discovery
1801 Century Park East, Suite 220
Los Angeles, CA 90067
[email protected]
310.553.5597